Do you provide multiple hotel pick-ups and drop offs?

Certainly, if you are travling with families or friends and staying at different hotels central in Rome,  the fee is minimum 10 Euros above the quoted transfer fare per additional stop. Please send us an email and kindly provide us with all the information for additional stops, including number of additional passengers, names, and hotel name and address. 


How do I find my driver at Fiumicino Airport?

Your Rome Cabs Driver will meet you at the Meeting Point, just after you exit the baggage claim area and enter the waiting area of the airport.  Please refer to our Airport Transfer Page for information and VIDEO on where to meet your Driver at FCO Airport.


Where at the airport do we get dropped off?

Our guests are dropped off at the Terminal of the airline company they are

departing with. Please inform us (or your driver) of the Terminal Number your flight will depart from as many airlines depart from multiple terminals.


Where will our Driver meet us at the Civitavecchia cruise port?

Our private driver license grants us permission to meet out clients at the pier. You don't need to take a shuttle or walk a great distance. Your driver will meet you on the pier next to your ship with a sign bearing your last name, or the last name of your group leader under which the reservation was made.

What if my flight arrives late?

Please let us know immediately if you are experiencing any flight delays,flight cancellations or missed flights either by phone, text message or email marked "urgent" in subject line. We will monitor your flight, but please keep in mind that airlines and airports don't always offer accurate flight information, therefore we can only do our best with the information provided for us.


Is there is an additional charge if my flight is late?

No.  As long as you keep us informed about any delays you are experiencing, we'll be there waiting for you.


What if we don't see our driver?

Your driver will inside the waiting are as per our email confirmation and VIDEO on the Airport Transfer page. If you cannot spot your driver, please call our office immediately and we'll be sure you'll meet your driver immediately.

Do not exit the airport or leave with unauthorized drivers who cannot confirm your final destination and quoted price.


What is the recommended pick up time for transfers to Airport?

As a general rule most clients book their transfer pick up at least 3 hours prior to International flight departure time.

For example, if your flight is schedule to depart at 12:00 PM, we will pick you up in Rome at 9:00 AM.


How do we pay for the transfer?

We accept payment in full in Euro funds at the end of the service.

We also accept payment in advance via Paypal or Credit Card online at the time of confirmation of service.


Can I have a receipt?

Of course, just ask your driver for a formal recepit, or we can email you an invoice for the service we provided for you.


Are your vehicles non-smoking? Air conditioned?

All of our cars are non-smoking and air-conditioned.

Also, they meet all the safety requirements of the Italian Ministry of Transportation. 


What if  we don't have enough Euros on us to pay for the service?

No problem, your chauffeur will gladly assist you in locating a convenient ATM machine.


How far in advance should we book our transfer?

In order to provide our clients with a private driver service, we must check for availability and assign our clients a chauffeur with proper size vehicle. All arrangements are made during our office hours.

During the busy travel and cruise season, it is recommended to book as far in advance as possible.


Can you make extra stops during the transfer or offer some sightseeing on the way to the hotel?

Certainly. You may book our VIP Transfer Service that includes 1 hour, 2 hours, or 4 hours Tour by Car service  that you can spend sight seeing in Rome, shopping, or choose anything you might need to do during this time.


What is included in the transfer price?

Your quoted fare includes a private deluxe vehicle with a professional Driver licensed by the municipality of Rome, fuel cost, applicable tolls, insurance, airport parking fees, Italy’s VAT tax.

Gratuity is not included. 

Not included in the standard transfer fare are gratuities, mini tours to Rome’s tourist attractions, additional unscheduled stops on the way to your hotel, guaranteed English speaking Chauffeurs, running commentary by chauffeur. 

If you prefer an English speaking driver, an introduction to Rome mini tour by car around Rome’s main tourist attractions and monuments, additional stops on the way to your hotel, commentary from the driver including tips and information for your visit to Rome, you might be interested in our V.I.P Transfer Service where your transfer and mini tour combination is lead by one of our top English speaking Drivers that specializes in tours.


Are tips / gratuities included?

Quoted prices don't include gratuities. You may tip your chauffeur if you are happy with the service he or she provided for you.


Can I pre-pay in advance so I don’t have to worry about money on the day of the transfers?

Certainly. You may pay us in advance via PayPal or Credit Card at the time of Confiramtion of Service.


Do you provide door-to-door service?

Yes we do because most large hotels in Rome provide ample parking facilities for drivers to provide door to door service.

However, please please keep in mind that many B&B's, apartment rentals, and smaller hotels in Rome may be located in residential areas or on off the beaten path streets that may too narrow for our large vehicles to pass through or legally park. Some streets in Rome have traffic restrictions, are closed for constructions, or it's unlawful to park and leave vehicles unattended such as in popular piazzas, near embassies or government buildings. In such cases your Driver will drop you off as close to your door as lawfully possible and assist you with your luggage if it's possible for us to park and leave our vehicles unattended.

How do I make a reservation with Rome Cabs?

Please use our online booking service and complete all the fields In the form.


Can I make my reservations by phone or through our hotel concierge?

No. In order to ensure your reservation is made correctly, we only accept reservations made online via our website.


It’s just 2 of us, but we have too much luggage to fit into a sedan. Can we upgrade to a van?

Certainly. When you book your transfer you can see how many luggage pieces you can fit into our vehicles by visiting Our Fleet page. Whether you prefer more luggage room or a roomier vehicle for your own personal comfort, we can upgrade you to a deluxe van for an extra fee.

Please specify this when you book your transfer so we can reserve the proper vehicle for you. Failure to inform us of your vehicle needs in advance may make it difficult for us to provide it for you last minute if vehicles you request are not available. 


When should I make a reservation?

As soon as you have your flight information.  We require at least 24 hours to process your reservation and check for availability,  therefore we cannot guarantee service for bookings made less than 24 hours in advance. 

For visits during peak travel months (May through October) we recommend you book your transfers as far in advance as possible as we get booked fast during those months.