F.A.Q. TOURS


Where will our driver meet us if we are staying in an apartment rental without a lobby and a concierge?

Your Driver Guide will meet you just outside the entrance of your rental apartment or B&B at the exact time of your pick up. 

In case your accommodation is in an area where we cannot park our vehicles, your driver will park as close as possible and meet you at your door to escort you to the vehicle.

 

Where will our driver meet us at the cruise ship for our shore excursion?

Your Driver Guide will meet you on the pier next to your ship with a sign bearing your last name. If the pier is busy and you do not see your driver, please call us immediately at: 39-339-352-5028 and we will make sure you meet your Driver Guide immediately.

 

When do we pay for our tours? 

You may pay your driver in EUROS at the time of tour, or you may pay in advance via PayPal or Credit Card online at the Time of Confirmation of Service.

If you require an ATM machine to access funds, your Driver will be more than happy to assist you in locating one. 

 

Can we share a Shore Excursion Tour with others to save money?

Tour sharing is a great way to save money. Whether booking your vacation with friends to share expenses, or posting an ad on Cruise Critic Roll Call for shore excursions, you can save quite a lot for a group of 8-9.

  

If we are sharing a tour with others, how do we pay for it?

You can divide the cost of the tour and pay your Driver in FULL (each party separately or together) in EUROS.

 

How and when do we pay the private tour guide we booked for the Coliseum and Vatican Museums?

You pay your private Licensed Tour Guide in Euro funds directly at the end of the tour service he or she provides. Neither RomeCabs or Driver Guide will accept payment for or on behalf of your tour guide.

 

Why do we need a tour guide for the Vatican tour?

We recommend you book a private licensed guide to take you through the vast museums to get the most out of your tour in limited time. The Vatican Museums is a labyrinth of halls and galleries in which priceless artwork can be easily missed on your own. Your guide knows exactly where to take you to show you the best the museums offer, while providing ongoing commentary about the history, art, and culture, as well as answer all your questions.

Only accompanied by a licensed tour guide can you access St Peter’s Basilica easily through the Sistine Chapel. This time saving shortcut is limited to visitors and their guides, not the general public.

When time is of essence on Shore Excursions, your tour guide will make sure you see all best the Vatican Museums and St Peter’s Basilica have to offer, and bring you back to your driver at the precise time. It’s quite easy to get lost inside inside the Vatican for visitors, being accompanied by an experienced guide will ensure a timely exit and arrival to your ship.

 

How do you recommend we dress for our tour and what should we bring with us?

We recommend comfortable shoes and clothing. Since many (if not most) of Italy’s streets are cobble stone, high heels, strappy sandals and flip flops can be dangerous.

During the summer months we also recommend sunblock, sunglasses, summer hats to keep your head cool or sombreros/summer umbrellas.

Don’t forget important items such as your wallet and ID. Valuable items such as your passport, expensive jewelry that can be easily lost or misplaced, large sums of money in excess of what is necessary to cover all expenses on the tour should be kept in a safe inside your hotel.

 

Where do we book our Coliseum or Roman Forum tickets online in advance?

You may purchase your tickets to the Colosseum in advance online. In your Confirmation Email you will receive links and information on purchasing your Colosseum Tickets in advance.

Please be sure to bring the printed ticket voucher with you in order to enter the site.

 

Where do we book our Vatican Museums tickets online in advance?

Price of Vatican Museums admission tickets with no line booked online for the 2 PM time slot or as instructed in your Confirmation Email.

Please be sure to bring the printed ticket voucher with you in order to enter the museums.

 

Where do we book our Uffizi Gallery tickets online in advance?

You will need to book your Uffizi Gallery tickets in advance online as instructed in your Confirmation Email.

Please be sure to bring the printed ticket voucher with you in order to enter the museum. 

  

What is your cancellation policy?

We kindly ask that you give us at least 7 days advance notice of your cancellation so we may re-book your reserved vehicle and driver to other travelers in need of our service, and your driver will not be left without an income for the day you cancelled.

 

What is included in the tour price?

Your quoted tour price includes a private deluxe vehicle and professional licensed English Speaking Driver Guide, fuel, applicable tolls, insurance, parking fees, and Italy VAT tax.

 

Are tips / gratuities included?

Quoted prices don't include gratuities. You may tip your Driver at your leisure if you are happy with the service he or she provided for you.

  

Can I pre-pay in advance so I don’t have to worry about money on the day of the tour?

Certainly. You may pay us in advance via PayPal or Credit Card online at the time of the confiramtion of tour

 

Can we extend our tour if we enjoy our day and would like to stay a little longer and how much will it cost?

We are more than happy to accommodate your needs, and if you would like to extend your tour, please let your Driver know. 

There is an extra fee of 50 Euros per hour for each additional hour past the suggested return time.

For example:  if your return time is 5 PM and you wish to return at 7 PM, there will be a 100 Euro fee added to the total amount of the tour.

 

Where will our Driver pick us up at Civitavecchia port?

For Civitavecchia Shore Excursions and Port Transfers, our drivers will meet you on the pier next to your ship with a sign bearing your last name.

Because our professional license allows us full entrance inside Civitavecchia port, you do not have to walk far to the vehicle.

 

Where will our Driver pick us up at the Port of Naples?

The port of Naples requires ship passengers to make their way to the taxi area, which is the only place vehicles are permitted to park and for drivers to wait for their clients. Your driver will be standing next to his or her vehicle, holding a sign bearing your last name.



Where will our Driver pick us up at the port of Livorno?

Our drivers will meet you on the pier next to your ship with a sign bearing your last name.

Livorno port authority does not permit entrance before 8 AM, therefore all pick ups must be scheduled at 8 AM or after.

 

What happens if the weather is terrible in the area we booked a tour? Can we exchange for another tour in another area, even if it’s last minute?

We have many tours that we offer in different regions of Italy that you can choose from either via RomeCabs or our sister company Stefano Rome Tours. You will definitely not be disappointed if your chosen tour turns out to be a washout, there are many more wonderful places to see and things to do in Italy!  

Please note that there might be a price variation for different tours. The price difference will be adjusted appropriately when you choose a different tour.

 

Do you make a commission from restaurants and private tour guides you recommend?

No we do not. We believe in providing our clients with quality service and you enjoy and feel is priced fairly. We never receive commissions or kickbacks from anyone.

 

How do you select the restaurants you recommend to us?

Before we select restaurants fit for our clients, we visit them ourselves as paying clients and based on the quality of food, service, ambiance, value, and overall experience, we judge if they are suitable for our clients. Drivers also recommend restaurants that our previous clients have enjoyed as well.  

   

What if we are running late for our hotel pick up time in the morning?

If you are anticipate meeting your Driver later than the planned pick up time, please call us immediately so we can notify your driver of your delay. You can make up for your delay at the end of the tour.

 

What if we exit the ship late for our pick up in the morning?

If you are anticipate meeting your Driver later than the planned pick up time, please call us immediately so we can notify your driver of your delay. We apologize, but it is not possible at this time to offer discounts on services that do not depart from Rome or Civitavecchia port. 

 

Why should we book a private guide to take us into the Coliseum and Vatican Museum if we already have a knowledgeable Driver?

Italy has strict laws and regulations aimed to protect official licensed guides that makes it unlawful for Tour Driver Guides to offer commentary about sites outside the vehicle. In order for us to comply with Italy’s laws, our Tour Driver Guides cannot tour our guests inside monuments, museums, or piazzas. Your Tour Driver Guide will provide commentary only inside the vehicle. 

In addition, licensed tour guides must pass an extremely rigorous exam and as a result are extremely knowledgeable about art, history, architecture, archaeology, and culture.  

Drivers are knowledgeable in general, but do not possess the extensive knowledge of a licenced tour guide.

 

Are the tour guides you use licensed, local and fluent in English?

Yes, we only use local professional licensed guides fluent in English.

 

Can we change the itinerary during the tour in case we’d like to spend more time in one place and less in another? 

Whenever possible you certainly can do that. Your experienced Driver will make sure you will not run behind schedule and miss important sites, or cause you to arrive late to your ship. We strongly suggest you follow the guidance of your driver to ensure the best possible experience on your tour.

Please bear in mind that, if you booked your museum / monument tickets online (Vatican Museums, Uffizi Gallery, Accademia Gallery or Colosseum), you must enter the museums at the time slot you reserved. Failure to arrive for your visit on time may result in your ticket being rendered invalid.

 

How can we make sure we won’t miss our ship during a Shore Excursion? 

Our Shore Excursion tours are carefully planned with serious consideration to distance, time, and traffic conditions to ensure an exciting excursion with prompt return to your ship. We would never steer you in areas of Italy that may potentially place you at risk of missing your ship. Our vehicles are safe and are properly and frequently maintained,. In case of a vehicle breakdown we have a strong network where a replacement vehicle will be provided to you immediately. We take every measure to ensure our clients have the best possible experience on our Shore Excursions, and implement all possible efforts to eliminate any potential incidents that would cause our clients to arrive late for their ship’s departure.

 


Your tours have a lot to offer. Can you guarantee that we will see everything in your itinerary and won’t feel rushed?

Our tours and Shore Excursions are carefully designed and planned to offer as much as possible to our clients in the allotted time without feeling rushed or exhausted at the end of the day. We offer plenty of time to enjoy each site and still have enough time to see everything on the itinerary. 

If are touring from your Rome hotel and you choose to spend even more time on certain favorite sites, or would like to extend the length of the tour, you may do so at a rate of 50 Euros extra per hour. Your Driver will be more than happy to accommodate your desires and do his best to make your tour experience the best possible.

 

How close to the sites can you drop us off at?

Our professional license allows our vehicles to stop as close to sites as legally possible. For example in Rome, we will drop you off next to the Coliseum and Roman Forum, drive past the Trevi Fountain and the Spanish Steps, and pick you up next to St Peter’s Square. 

When visiting Italy’s small medieval towns, we are allowed to drive you through the narrow streets to your destination.

We are also permitted to pick up and drop off our clients at Civitavecchia port right by your ship!

Vans and buses that transport more than 9 passengers do not possess this type of license, and therefore cannot stop close to historic centers, pick up clients inside Civitavecchia port, or drive through medieval towns. This means extra walking distance for our clients that can be exhausting at the end of the day, which also results in less time to spend time at the sites or enjoy additional sites during the tour.

 

I sent you an inquiry email and did not receive a response or a confirmation. 

We appreciate your business and always respond to all inquiries within 24 hours. If you have not received a reply from us, please check your spam box in case our reply email ended up there. We also check our spam box regularly. Otherwise please send us another inquiry immediately so we can check on the status of your previous email.

 

What if a museum or a site on our Monday tour is closed to the public? Can it be substituted with something else?

Definitely! There are many wonderful places to see and exciting things to do when you have to substitute a visit to a site that is closed on the day of your tour. We are very happy to make suggestions for you based on your wishes and desires.